Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with KindNest!

We are committed to providing a reliable and transparent shopping experience. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are typically processed within 4–6 business days after payment confirmation.

• Business days are Monday through Friday, excluding weekends and public holidays.

• Orders placed on weekends or public holidays begin processing on the next business day.

• Processing includes order verification, preparation, packaging, and fulfillment arrangements.

Processing time is separate from shipping transit time.

If we anticipate being unable to dispatch your order within the stated processing timeframe, we will notify you and provide the options required under applicable law.

2. Shipping and Estimated Delivery Times

Once your order has been dispatched, estimated shipping transit time is 5–8 business days.

Estimated delivery breakdown:

• Order Processing: 4–6 business days.

• Shipping Transit: 5–8 business days.

• Total Estimated Delivery: 9–14 business days.

Delivery estimates begin after payment confirmation and include both order processing and shipping transit.

These timeframes are estimates, not guaranteed delivery dates.

Delays may occur due to severe weather, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

KindNest remains committed to addressing delivery issues and honoring applicable consumer protection laws.

3. Shipping Destinations

We currently ship to addresses within the United States.

Shipping availability for specific destinations is determined at checkout.

If an order cannot be fulfilled to a particular location, we will contact the customer and arrange an appropriate resolution, including a refund where required.

4. Shipping Costs

Shipping costs, including any available free-shipping promotions, are clearly displayed at checkout before payment.

Applicable shipping rates may depend on the delivery destination, selected shipping method, and promotional offers.

Customers will not be charged undisclosed shipping fees after an order has been placed.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing tracking information when available.

Please allow approximately 24–72 hours after the carrier's initial scan for tracking details to update.

During this period, tracking may temporarily display limited information.

If tracking does not update or you have concerns about your shipment, please contact our support team.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your information before placing an order.

If you notice an error, contact kindnest1985@gmail.com as soon as possible.

We will make reasonable efforts to correct the address before dispatch.

Once an order has been shipped, address changes may no longer be possible.

Additional shipping charges resulting from an incorrect address provided by the customer may apply, where permitted by law and disclosed before the charge is incurred.

7. Delayed Shipments

We understand the importance of receiving your order on time.

If we cannot ship an order within the promised processing timeframe, we will provide notice and offer the opportunity to consent to a revised shipping date or cancel the order for a prompt, full refund, as required by applicable law.

If the order has already shipped but delivery is delayed, please contact us so we can investigate with the carrier and determine the appropriate resolution.

We will not use carrier delays to deny customers any rights available under applicable law.

8. Lost or Missing Packages

If your order has not arrived within the expected timeframe, please contact our customer support team.

We will investigate the shipment with the shipping carrier.

If a package is confirmed lost before delivery, we will offer a replacement or refund, as appropriate.

If tracking indicates delivery but the package cannot be located, we will review the available delivery evidence and investigate the circumstances before determining a resolution.

Customers are not automatically denied assistance solely because a carrier marks a package as delivered.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will review the issue and provide an appropriate resolution, which may include replacement or refund.

Verified fulfillment errors and covered product defects will be resolved without additional shipping charges to the customer.

10. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately.

We will attempt to accommodate changes or cancellations before dispatch whenever possible.

Once a package has entered transit, shipping details generally cannot be changed.

Customers may still qualify for a return under our separate Return and Refund Policy.

If KindNest is unable to fulfill an order, any required cancellation refund will be issued promptly to the original payment method.

11. Returns and Product Warranty

KindNest offers:

30-Day Return Policy

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our published Return and Refund Policy.

90-Day Limited Product Warranty

Eligible products are covered against manufacturing defects in materials and workmanship for 90 calendar days from confirmed delivery, subject to our published warranty terms.

Our 90-day limited warranty is separate from our standard return policy and does not constitute an unconditional 90-day return period.

12. Customer Support

If you have questions about shipping, delivery estimates, tracking, lost packages, or order fulfillment, please contact:

KindNest Customer Support

Email: kindnest1985@gmail.com

Please include your order number when contacting us.

We aim to respond to customer inquiries within 1–2 business days.

13. Consumer Protection Rights

Nothing in this Shipping Policy excludes, restricts, or limits any consumer rights that cannot be waived under applicable federal, state, or local law.

Where applicable law provides additional protections, those protections will prevail over this policy.